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Return & Exchange


We only accept return/exchange on full priced items within 14 days receipt of the delivery. Items must be unworn, undamaged and be in the exact condition they were received in. We reserve the right to reject a return should we deem the garment to breach these conditions. We do not accept returns on sale items, swimwear or bodysuits, as it is against hygiene regulations.

South African customers have 14 days from the date of delivery of the order to return their items. If items are received after this 14th day period the return/exchange will be rejected and returned back to the customer.

Please ensure you have booked in your return with our customer service team via email and completed our returns form via this link. 

 A D D I T I O N A L  I N F O

VADA does not provide return shipping labels. Return shipping remains at the customer’s expense. International orders are advised to provide return tracking information in order to have their return booking approved.

VADA will not be held liable if the return parcel is not received. Any return customs charges will remain at the customer’s expense. If customs fees are left unpaid your return parcel will be sent back to you.

All returns will be processed within 14-20 days of receipt back of the goods.

All refunds will be issued in the form of a store credit, store credits are valid for 3 months from the date of issue.

We do not refund unless the garment has a manufacturing fault.

Returns may take up to 2 weeks. 

By purchasing on our website you agree to the above returns terms and conditions.

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